07429 317775
New Hope Counselling - Plymouth, U.K.
  • Home
  • About Me
  • About Counselling
  • FAQs
  • Supervision
  • Blog
  • Contact
  • Search
  • Menu Menu

Telephone and Text-based Counselling Information

What is Telephone / Text Counselling?

Telephone / Text counselling provides an opportunity to explore a personal difficulty in a confidential and supportive environment. This may include expressing feelings that are painful, and which many of us experience at certain times of our lives. When this happens, it can be difficult to stay positive and cope with everyday life. Telephone / Text counselling gives you the opportunity to access counselling support at a time and a place which is convenient for you.

Telephone and Text-based Counselling Information

What Does this Service Offer?

We will agree on an appointment time which will usually be the same time each week.. This might be weekly or every other week. As I will need time to read your email reply to this, I will need you to send it at least 24 hours before I reply with an appointment time.

I ask for payment in advance by bank transfer.  If you have made payment for a session but are unable to meet at the appointed time, I will retain the fee for the session unless we have experienced a technological breakdown which prevents us having the session. In the event of this happening we would discuss how to re-arrange the scheduled appointment.

At your scheduled appointment time, it will be important that you are by your phone, in a private and confidential place. I will call you at that time.

Benefits.

  • Convenience – you can create a comfortable and private space in your own home from which to attend therapy, at a time that suits you.
  • You may find it easier to talk/text, focus and express yourself.
  • There is a possibility of more flexibility with the timing of sessions.
  • esearch shows that telephone/text therapy can as effective as face to face in-person therapy for certain people.
  • Secure encryption software offers confidentiality and peace of mind.
  • Your environment where you have therapy is your very own private space.

Challenges.

  • Problems with internet connection. I will share some instructions in the guidance section to help get you set up. We will decide on an alternative method of communication should an issue arise.
  • Not seeing/hearing each other can mean that you don’t feel an immediate connection with me.
  • The visual component of seeing body language and facial expressions is not present in the relationship and it may take a bit more focus to facilitate good communication. With text the voices are also not used which can also impact on communication. These issues can be overcome, and the most important thing is that we are working in a way which you are comfortable with and suits you.

At any point you can request to change the type of sessions you are having – online, telephone or text.

Guidance.

  • I would encourage you to treat the session as you would an in-person session and put in place as many of the same boundaries as possible.
  • Find a comfortable space with privacy, which could include somewhere in your house, garden or even in your car.
  • It might help to post a note on the door if you are using a room to request that you are not disturbed unless it is an emergency.
  • I encourage you to use headphones or earphones (if using the phone option) as this will keep the content of our sessions private, improves sound quality, and also minimises

Distractions.

  • Please close other applications and browser windows on your device and put your phone on silence or turn it off, as we would do in person.
  • Feel free to bring drinks such as water/tea/coffee to the session. Please avoid alcohol and drugs prior to and during a session and please do not smoke or vape during the session.
  • Give yourself time after the session to process what has taken place before re-joining your family, working, or making other calls.

Confidentiality and Security?

I am legally bound to make disclosure to the police authorities if a client reveals that they are intending to cause serious risk of harm to themselves or others. In addition, if at any point during the counselling you are in need of emergency support, I would ask for your consent to contact your GP or recommend alternative avenues of support, rather than online counselling.

With online/telephone/text counselling, it is not possible to guarantee 100% confidentiality, as we will be relying upon a 3rd party platform, in order to hold the sessions.

To minimise the risk of any breach of confidentiality, I make sure that I am aware of any updates or changes to the platforms I use. It is also very important that both of us make sure that our devices are fully updated before sessions and that we have virus protection in place.

We will also both agree to not make a recording of any kind of the session.

Guidelines for Emergency Contact

Telephone/text counselling cannot provide an emergency service for clients.

In the event of an emergency arising, whilst you are engaged in a session or if you were experiencing suicidal thoughts, I would discuss with you the appropriate support that you could access during this period.

If you found yourself in immediate crisis and were considering serious self-harm it would be vital to get immediate help. This could include contacting your GP, or your nearest Emergency Department (E.D).

You could also call the Samaritans on 116123, email on jo@samaritans

If you have any other questions, please don’t hesitate to contact me. If you are interested in booking a session, please can you fill out and return the Client Questions form.

Download this document as a pdf

Share this article…

  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
Online Counselling InformationPhotography © Rachel Trumfield
Counselling

Online Counselling Information

https://newhopecounselling.co.uk/wp-content/uploads/2020/05/Online-Counselling-Information.jpg 650 650 Rachel https://newhopecounselling.co.uk/wp-content/uploads/2022/01/new-hope-counselling-plymouth-uk-logo.png Rachel2020-05-21 11:47:002022-01-30 18:42:58Online Counselling Information
Telephone and Text-based Counselling InformationPhotography © Rachel Trumfield
Counselling

Telephone and Text-based Counselling Information

https://newhopecounselling.co.uk/wp-content/uploads/2020/05/Telephone-and-Text-based-Counselling-Information.jpg 650 650 Rachel https://newhopecounselling.co.uk/wp-content/uploads/2022/01/new-hope-counselling-plymouth-uk-logo.png Rachel2020-05-21 03:26:002022-02-01 15:48:09Telephone and Text-based Counselling Information
Finding Hope with CounsellingPhotography © Rachel Trumfield
Counselling

Finding Hope with Counselling

https://newhopecounselling.co.uk/wp-content/uploads/2018/09/Finding-Hope-with-Counselling.jpg 650 650 Rachel https://newhopecounselling.co.uk/wp-content/uploads/2022/01/new-hope-counselling-plymouth-uk-logo.png Rachel2018-09-18 18:56:002022-01-30 18:42:47Finding Hope with Counselling
Popular
  • Finding Hope with CounsellingPhotography © Rachel TrumfieldFinding Hope with Counselling18/09/2018 - 6:56 pm
  • Telephone and Text-based Counselling InformationPhotography © Rachel TrumfieldTelephone and Text-based Counselling Information21/05/2020 - 3:26 am
  • Online Counselling InformationPhotography © Rachel TrumfieldOnline Counselling Information21/05/2020 - 11:47 am
Recent
  • Online Counselling InformationPhotography © Rachel TrumfieldOnline Counselling Information21/05/2020 - 11:47 am
  • Telephone and Text-based Counselling InformationPhotography © Rachel TrumfieldTelephone and Text-based Counselling Information21/05/2020 - 3:26 am
  • Finding Hope with CounsellingPhotography © Rachel TrumfieldFinding Hope with Counselling18/09/2018 - 6:56 pm
Comments
Recent
  • Online Counselling InformationPhotography © Rachel TrumfieldOnline Counselling Information21/05/2020 - 11:47 am
  • Telephone and Text-based Counselling InformationPhotography © Rachel TrumfieldTelephone and Text-based Counselling Information21/05/2020 - 3:26 am
  • Finding Hope with CounsellingPhotography © Rachel TrumfieldFinding Hope with Counselling18/09/2018 - 6:56 pm

Search

BACP Registered 164166
© Copyright - New Hope Counselling 2022 | Privacy Policy
  • Facebook
Finding Hope with Counselling Finding Hope with CounsellingPhotography © Rachel Trumfield Online Counselling InformationPhotography © Rachel Trumfield Online Counselling Information
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

Accept settingsHide notification onlySettings

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refuseing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking in your browser here:

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Other cookies

The following cookies are also needed - You can choose if you want to allow them:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only