Terms and Conditions
New Hope Counselling
Website: https://newhopecounselling.co.uk
Last updated: October 2026
1. About New Hope Counselling
New Hope Counselling provides counselling, psychotherapy and EMDR therapy for adults aged 18 and over. The practice is based in Plympton, Plymouth, and offers appointments in person and online .
The practice is led by a BACP-accredited counsellor and EMDR therapist. The aim is to provide a respectful, confidential and supportive therapeutic environment in which clients can explore their experiences, emotions and difficulties.
These Terms and Conditions explain the terms governing the use of this website and the initial arrangements for accessing services through New Hope Counselling.
2. Use of this website
By using this website, you agree to use it lawfully and respectfully.
The information provided on this website is intended to help you understand the counselling services available and decide whether they may be appropriate for you.
You must not use this website in any way that is unlawful, fraudulent or likely to damage the website or interfere with its operation.
3. Information on the website
The content of this website is provided for general information purposes only. Although reasonable care is taken to ensure that the information is accurate and up to date, no guarantee is given that all information will always be complete or current.
Information on the website does not constitute medical advice, diagnosis or a substitute for individual assessment by an appropriately qualified healthcare professional.
Counselling and EMDR therapy are individual processes, and outcomes vary from person to person. No particular outcome or timescale can be guaranteed.
4. Counselling services
New Hope Counselling offers individual counselling and EMDR therapy for adults aged 18 and over.
Sessions may take place in person, online using Zoom.
An initial consultation session provides an opportunity to discuss what has brought you to counselling, explore your needs and consider whether working together would be appropriate. You are under no obligation to continue beyond this initial session.
The suitability of a particular therapeutic approach will be considered in relation to your individual circumstances, needs and preferences.
New Hope Counselling reserves the right to decline or discontinue offering services where this is considered clinically or professionally appropriate. Where possible, this will be discussed with you and appropriate signposting or alternative support will be considered.
5. Fees and payment
The standard fee for a 60-minute counselling session is £60.
Two concessionary sessions per week are offered at £50 for eligible students and people on a low income, subject to availability. Please enquire about eligibility and availability before booking.
Payment arrangements will be confirmed before counselling begins. Payment for the first session is required in advance by bank transfer before the appointment can be confirmed, as outlined on the website.
Any subsequent payment arrangements will be agreed directly with you.
Fees and payment arrangements will be communicated clearly before you commit to ongoing sessions. Any changes to fees will be communicated in advance.
6. Appointments, cancellations and missed sessions
Appointments are arranged by mutual agreement. Regular weekly or bi-weekly appointments may be offered, subject to availability.
If you need to cancel or rearrange an appointment, please provide notice in accordance with the cancellation arrangements agreed in your individual Counselling Agreement.
Any charges for late cancellations or missed appointments will be explained and agreed with you before counselling begins. Applicable statutory consumer rights will continue to apply.
If New Hope Counselling needs to cancel or rearrange an appointment, you will be informed as soon as reasonably practicable and an alternative appointment will be offered where possible.
Sessions will normally finish at the agreed time, even if you arrive late, to respect other appointments and professional boundaries.
7. Confidentiality
Confidentiality is an important part of the counselling relationship. Information shared during counselling will be treated with care and respect.
However, confidentiality is not absolute. There may be circumstances in which information needs to be shared, including where:
– There is a serious concern about your safety or the safety of another person.
– There are safeguarding concerns.
– Disclosure is required by law or is otherwise legally justified.
– Relevant information needs to be discussed with a professional supervisor as part of safe and ethical practice.
Where appropriate and safe to do so, these matters will be discussed with you before information is shared.
Further information about the handling of personal information is available in the New Hope Counselling Privacy Policy. The specific limits of confidentiality will also be explained as part of your individual Counselling Agreement.
8. Privacy and personal information
New Hope Counselling is committed to protecting personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal information will be collected, used, stored and retained in accordance with the practice’s Privacy Policy.
Please refer to the Privacy Policy for details about what information is collected, why it is processed, how it is protected, how long it is retained and the rights available to you.
9. Online counselling
Where counselling is provided remotely, reasonable steps will be taken to support privacy and confidentiality.
Clients are encouraged to attend sessions from a private, quiet and secure location where they are unlikely to be overheard or interrupted.
Online sessions depend on a suitable internet connection and the availability of the relevant technology. If technical difficulties interrupt a session, alternative arrangements will be discussed where practicable.
Remote counselling may not be suitable for everyone. Its suitability will be considered as part of the initial assessment and reviewed as necessary.
10. Emergency support
New Hope Counselling is not an emergency or crisis service. Messages and emails may not be monitored continuously, and contact outside agreed sessions should not be relied upon for urgent support.
If you are in immediate danger or require urgent emergency assistance in the UK, call 999 or attend your nearest emergency department. For urgent mental health support in England, you can also contact NHS 111 and select the mental health option where available.
11. Complaints and concerns
New Hope Counselling aims to provide a professional, ethical and respectful service.
If you have a concern about the website or the services provided, please raise it directly with the practice in the first instance so that it can be considered appropriately.
Concerns about counselling practice will be handled in accordance with the practice’s complaints procedure and relevant professional requirements.
Information about the British Association for Counselling and Psychotherapy (BACP) and its procedures for raising concerns is available at “www.bacp.co.uk” (https://www.bacp.co.uk/).
12. Intellectual property
Unless otherwise stated, the text, design and other original content on this website belong to New Hope Counselling or are used with appropriate permission.
You may view and print material for your personal, non-commercial use. Content must not be reproduced, republished, distributed or commercially exploited without prior permission, except where permitted by law.
13. External links
This website may contain links to external websites for information or additional support.
New Hope Counselling does not control external websites and is not responsible for their content, availability or privacy practices. Visiting external websites is at your own discretion.
14. Changes to these Terms and Conditions
These Terms and Conditions may be updated from time to time to reflect changes to the website, services or applicable requirements.
The latest version will be published on this website, together with the date it was last updated.
Any changes to the terms of an existing counselling arrangement will be communicated and agreed as appropriate, subject to applicable law.
15. Applicable law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.
16. Contact
If you have any questions about these Terms and Conditions or the services offered, please contact New Hope Counselling using the contact details provided on the website:
Website: https://newhopecounselling.co.uk
